Q: Can I use my Amex card?
A: Sadly no. Our payment processor does not accept American Express. Visa, Mastercard, Discover, pay at the door or invoice are your only options.
Q: I can't login
A: Your login is your email address that you used to register and login at www.shrm.org , and your password is as assigned by us. If this is your first time logging in, use the password reset to send your email a password reset request. If you change your email on the SHRM.ORG site, only your NEW email will give you member rates. Registering with your old email after you've changed the basic email address will show you your existing or old registrations, but new registrations need to be done with the new email address. If you are not a SHRM member then you registered separately on the site. This registration password can be retrieved by either entering your username or email in the "retrieve password" section on the login screen. If you are still having trouble logging in - check with us at firstname.lastname@example.org.
Q: No Member Rates showing
A: You only see member rates if you are logged in and the system believes you are a SHRM member. If you see a login prompt under the calendar you are not logged in. Use your SHRM associated email address as the login and your assigned password. If you are SHRM member you must be affiliated with the chapter and your SHRM membership must be up to date to get the member rates. We don't have a separate membership - you must be a SHRM national member to join the chapter.
Q: The system isn't accepting my credit card or says my card hasn't been billed and I haven't been booked
A: You are trying to use Amex - we only accept Discoer, Visa and MasterCard
Your billing info that you filled in before you hit CONFIRM BOOKING doesn't match the billing info on your credit card
You have made a mistake in the card ID, expiration date or validation code - check all these carefully
You are missing critical information. If you press submit and nothing happens check the screen for red text indicating missing info
You forgot to fill a ONE in next to one of the rates - you must select a rate by adding a 1 next to the rate you qualify for.
Some combination of the above.
Q: GAH! This credit card stuff is too difficult
A: You can always pay by check. Bring a check to the event made out the GVCSHRM. We don't have invoicing,or a check dropbox - you must either pay online or bring a check or cash to the event.
Q: Can i get a receipt?
A: Absolutely. After you've checked out you'll get an email confirmation that can be used as a receipt, or you can login and click on My Bookings above the calendar. There is an ACTION menu next to each booking and from that one of the actions is to create a PDF receipt which you can save or print.
Q: Can I add an event to my Outlook or Apple calendar?
A: Absolutely - after you've booked an event go to My Bookings and hover over the ACTION menu - one of the options is to download an iCal reminder to load into your calendar.
Q: Is there tech support?
A: Yep - just email us at email@example.com and we'll take care of it for you.
Q: I already booked without paying - can I add a credit card and pay now?
A: Absolutely. If you are logged in your booking will show under My Bookings. You can just Book Now! for the event, and fill in the correct billing info - that booking will overwrite your registration - you won't be booked twice for the same event!
Q: My credit card is failing to authorize still!
A: Are you sure you are setting the STATE Field correctly in the address. Many people leave this at "Alabama" instead of updating it to New York.
Q: Can I cancel a booking?
A: Yes! If you login with the same credentials as you used when booking, go to the Calendar page and click MY BOOKINGS at the top. Select the event you registered to attend. Your booking should be listed. In the ACTION button on the right is a choice that says "View" (this is also where you can add the event to your calendar). Once the reservation is viewed there is an option to change it's status to "Cancelled". Doing so cancels your booking with us. If you've already paid you should contact firstname.lastname@example.org to ensure you aren't billed or are reimbursed for the payment.
Q: I need a receipt.
A: You will be emailed a receipt, but we know that for some people they require additional paperwork. Here is how to receive a copy of your payment invoice:
If you login and go to the calendar, and select "View My Bookings", then select the event name, or enter the booking ID and press the SEARCH button - it should show your booking. One of the ACTIONS is to "download booking PDF" which is a full invoice receipt.
Q: I can't use a credit card and wish to pay by check
A: We are happy to accept your check at the event itself. Please make out checks to GVCSHRM in the amount required for your registration. We don't have an option to mail in checks - please bring them with you to the event.